Unified inbox
Facebook and Instagram threads in one workspace. Search, filters, unread state, and native replies.
Omnichannel commerce for social sellers
Sell where your customers already are
Unified inbox, structured order capture, customer history, and COD risk signals — built for sellers who operate in DMs, not on a storefront.
Free to start
No transaction fees
Facebook & Instagram
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One inbox
Facebook & Instagram together
Zero fees
No cut of your sales
COD risk
Flagged before you ship
NPR 899
Starter · full product
Everything you need
Operations software for social commerce
Inbox, orders, catalog, CRM, risk, and dashboard — multi-tenant and plan-gated from day one.
Order capture
Turn any conversation into a tracked order in seconds — line items, phone, address, payment type.
Product catalog
Searchable catalog with optional inventory. Link products to orders; name and price snapshot.
Customer CRM
Phone-keyed identity across channels. Notes, tags, total spent, and follow-up reminders.
COD risk signals
Rule-based risk from your own history — transparent numbers before you confirm COD.
Business dashboard
Today's orders, pending COD, follow-ups due, monthly revenue, and a 30-day chart.
Product tour
The real product — not a mockup
Live workspace screenshots. Toggle light or dark in the header — the product previews follow your theme.
Unified inbox
Reply to Facebook & Instagram in one place
Threads arrive via Meta webhooks, normalize to one schema, and render the same way. Filter by channel, unread, or has-order — then capture an order without leaving the chat.
- OAuth connect for Pages & IG business
- Unread state, search, and keyboard shortcuts
- Customer context and COD risk beside the thread
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Order pipeline
From chat to kanban without retyping
Sequential DKN order numbers, payment type, and status pipeline. Drag cards between stages — COD confirmation surfaces risk before you ship.
- pending → confirmed → shipped → delivered
- Board and list views on paid plans
- Cash-on-delivery risk gate at confirm
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Dashboard
See the day at a glance
Revenue trends, pipeline health, follow-ups, and plan usage — scoped only to your shop. Built for solo sellers who need signal, not noise.
- Today's orders and month revenue
- COD queue and overdue follow-ups
- Fulfillment and return rates
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CRM
Remember every buyer across channels
Phone identity means one profile for Facebook and Instagram. See order history, total spent, tags, and risk — then set a reminder when stock returns.
- No duplicate profiles when phone appears
- Notes, tags, and follow-up reminders
- COD risk from your own history
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Catalog
Products ready for order capture
Build once, attach to any conversation. Inventory and pricing stay in sync.
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How it works
Live in minutes, not weeks
01
Connect channels
Link Facebook Pages and Instagram business accounts with Meta OAuth. Messages land via webhooks.
02
Reply & capture
Answer in one inbox. Create an order from any thread — phone resolves the customer automatically.
03
Ship smarter
Run the pipeline, check COD risk, set reminders, and grow with catalog and dashboard.
Pricing
Simple plans. Zero transaction fees.
Paid tiers share the full product — you scale on limits. Annual saves 2 months.
Free
Free
Forever
- 1 channel (FB or IG)
- 40 orders / month
- 25 customers
- 25 products
- Community support
Most popular
Starter
NPR 899
per month
- 2 channels (FB + IG)
- 300 orders / month
- 500 customers · 300 products
- COD risk flagging
- Dashboard, CRM, kanban
Growth
NPR 1,799
per month
- Up to 3 channels
- 1,500 orders / month
- Unlimited customers
- Full product features
- Priority support
Business
Custom
Tailored limits
- Unlimited channels
- Unlimited orders & products
- Unlimited team logins
- Full product features
- Dedicated support
Market anchor ~NPR 2,499/mo. Starter is ~64% cheaper. No payment processing fees.
“I used to lose orders in Messenger scrollback. Now every DM can become a tracked order — and I finally see who keeps returning COD before I ship.”
Capture in seconds
Order form prefilled from the conversation. Phone resolves the customer.
Risk you can explain
Every COD badge shows the real numbers — not a mystery score.
Day-one dashboard
Orders, COD pending, follow-ups, and revenue — scoped only to your shop.
FAQ
Questions, answered
No. DokaanDM layers onto the Facebook and Instagram presence you already use. There is no storefront to host or maintain.
We score each customer from your own delivered and returned orders — transparent rules, not machine learning. Labels show with the numbers behind them.
Yes on paid plans. Threads normalize to one schema so you reply from a single inbox. Free includes one channel (FB or IG) to try the workflow.
No. DokaanDM is a clean subscription. Payment type and reference are logged on orders; we do not process payments or take a cut.
Yes. Free includes one channel, 40 orders/month, and 25 products/customers. Upgrade when you need FB+IG together, COD risk, CRM, and the dashboard.
Ready to run your DM business like a system?
Start free. Connect a channel. Capture your first order from a conversation.